Last Updated: 11 February 2026
Privacy Policy for Greenville Pro Locksmith
This Privacy Policy describes how Greenville Pro Locksmith ("we," "us," or "our") collects, uses, and shares information when you use our services, visit our website (www.greenvilleprolocksmith.com, or any successor site), or otherwise interact with us. We are committed to protecting your privacy and handling your personal information with care and transparency.
By engaging with Greenville Pro Locksmith, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect various types of information for different purposes to provide and improve our locksmith services to you.
a. Information You Voluntarily Provide
We collect information that you provide directly to us through various interactions, including:
* Contact Forms & Inquiries: When you fill out contact forms on our website, request a quote, or send us an email, we may collect your name, email address, phone number, and any message content you provide. * Phone Calls: When you call Greenville Pro Locksmith for service, we collect your name, phone number, service address, details about the locksmith issue (e.g., type of lock, vehicle make/model for automotive locksmith services, specific security concerns), and other relevant information needed to dispatch a technician and provide the service. * Service Appointments: During a service call, our technicians may collect additional details necessary to perform the requested service, such as property access information, specific lock details, and sometimes identification for verification purposes (e.g., to confirm ownership or authorization for property access). * Payment Information: When you pay for our services, we may collect payment details such as credit card information. This information is typically processed by third-party payment processors and is not stored by Greenville Pro Locksmith on our servers. * Feedback and Surveys: If you participate in surveys or provide feedback, we may collect your responses.
b. Information Collected Automatically (Usage Data)
When you visit our website, we may automatically collect certain information about your device and browsing activity, including:
* IP Address: Your Internet Protocol address. * Browser Type: The type of web browser you are using. * Operating System: Your device's operating system. * Referring Pages: The webpage you visited before coming to our site. * Pages Visited: The pages you view on our website, the time spent on those pages, and other clickstream data. * Date and Time Stamps: The dates and times of your visits.
This data helps us understand how visitors use our website, so we can improve its functionality and content.
c. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track the activity on our website and hold certain information. Please refer to Section 6 for more details on our use of cookies.
2. How We Use Your Information
Greenville Pro Locksmith uses the collected information for various purposes, primarily to provide our locksmith services and improve your experience:
* To Provide Locksmith Services: To schedule and dispatch technicians, fulfill your service requests (e.g., emergency lockout, rekeying, lock repair, installation of new security systems, automotive key services), and provide accurate quotes. * To Communicate With You: To respond to your inquiries, provide appointment confirmations, service updates, and follow-up communications related to services performed by Greenville Pro Locksmith. * To Process Payments: To process transactions for services rendered. * To Improve Our Services: To understand service demand, analyze customer preferences, and enhance the quality and range of locksmith solutions we offer. * To Improve Our Website: To analyze website usage, personalize content, and ensure our website is user-friendly and effective. * For Internal Record Keeping: For administrative, accounting, and operational purposes. * For Marketing and Promotional Purposes: With your consent where required by law, we may send you occasional emails or messages about new services, special offers, or other information we think you may find interesting. * To Comply with Legal Obligations: To meet legal and regulatory requirements. * To Ensure Safety and Security: To prevent fraud, protect the security of our services, and ensure the safety of our customers and employees.
3. How We Share Your Information
Greenville Pro Locksmith respects your privacy and does not sell, rent, or trade your personal information to third parties for their independent marketing purposes. We may share your information in the following limited circumstances:
* Service Providers: We may share your information with trusted third-party service providers who perform functions on our behalf, such as website hosting, analytics, payment processing, scheduling software, and communication tools. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed. * Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request). * Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as a business asset. We will notify you before your personal information becomes subject to a different privacy policy. * With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
4. Data Protection and Security Measures
Greenville Pro Locksmith is committed to ensuring the security of your personal information. We implement reasonable administrative, technical, and physical safeguards designed to protect the information we collect from unauthorized access, disclosure, alteration, and destruction. These measures include:
* Secure Sockets Layer (SSL) Technology: Our website uses SSL encryption to protect data transmitted online. * Access Controls: Restricting access to personal information to authorized employees and contractors who need the information to perform their job duties. * Secure Storage: Using secure servers and data storage practices. * PCI DSS Compliance: For payment processing, we rely on third-party processors that are compliant with the Payment Card Industry Data Security Standard (PCI DSS).
While we strive to use commercially acceptable means to protect your personal information, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
5. Third-Party Services
Our website and services may integrate with or contain links to third-party services.
* Google Analytics: We use Google Analytics to collect data about website traffic and usage. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. You can learn more about Google's privacy practices at policies.google.com/privacy. * Payment Processors: When you make payments for our services, your payment information is collected and processed directly by our third-party payment processors (e.g., Square, Stripe). Greenville Pro Locksmith does not store sensitive payment card information on our servers. These processors handle your data in accordance with their own privacy policies and security standards, including PCI DSS compliance.
We encourage you to review the privacy policies of any third-party services you interact with.
6. Cookies and Tracking Technologies
Cookies are small text files that are placed on your device (computer, tablet, smartphone) by websites that you visit. They are widely used to make websites work more efficiently and to provide information to the owners of the site.
a. How Greenville Pro Locksmith Uses Cookies:
We use cookies and similar tracking technologies for several purposes:
* Essential Cookies: Necessary for the website to function correctly, enabling core functionalities like page navigation. * Performance and Analytics Cookies: To collect information about how visitors use our website, such as which pages are most popular, how long visitors spend on a page, and if they receive error messages. This helps us improve our website's performance and user experience. * Functionality Cookies: To remember choices you make (like your preferred language or region) and provide more personalized features.
b. Your Choices Regarding Cookies:
You have the option to accept or refuse cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website. For more information on how to manage cookies, you can refer to your browser's help section or websites like allaboutcookies.org.
7. Your Privacy Rights (US State Privacy Laws)
Depending on your state of residence, you may have specific privacy rights regarding your personal information under laws such as the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), Connecticut Data Privacy Act (CTDPA), and Utah Consumer Privacy Act (UCPA). Greenville Pro Locksmith is committed to honoring these rights where applicable.
Your rights may include:
* Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell, if applicable. * Right to Delete: You have the right to request the deletion of your personal information that we have collected, subject to certain exceptions. * Right to Correct/Rectify: You have the right to request that we correct inaccurate personal information that we maintain about you. * Right to Opt-Out of Sale/Sharing: While Greenville Pro Locksmith does not sell your personal information, you have the right to opt-out of the "sale" or "sharing" of your personal information. * Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
To exercise any of these rights, please contact us using the "Contact Us" section below. We will verify your request and respond within the timeframe required by applicable law.
8. Data Retention
Greenville Pro Locksmith retains your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements.
Generally, we retain data related to service requests and customer interactions for a period necessary to manage ongoing customer relationships, fulfill contractual obligations, process warranty claims, and comply with legal and regulatory obligations. Once your information is no longer needed, we will securely dispose of it.
9. Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers.
10. Links to Other Websites
Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. Greenville Pro Locksmith has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party sites or services.
11. Changes to This Privacy Policy
Greenville Pro Locksmith may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
12. Contact Us
If you have any questions about this Privacy Policy, your privacy rights, or our data practices, please contact us:
Greenville Pro Locksmith Email: info@greenvilleprolocksmith.com Address: 302 McAlister Rd, Greenville, SC 29607, USA
